Packages to New Zealand are taking around 3 weeks to arrive.
It seems that orders to Australia and China are not getting through the mailing process at the moment.
We have now had 2 or 3 people telling us they have not recieved orders thet were despatched to them over a month before. If you want to take the risk, we will still send you orders to Australia and China, but they are not tracked, and if it doesn’t arrive, we will not be resending them to you until we know that orders are getting delivered again.
We are very sorry to put such a note on our site, but we feel we must let you know that there is some doubt about whether you order will arrive with you.
If you are happy to pay for a tracked delivery, please email us at [email protected] and we will get you a quote.
We have not had this problem with any other countries.
Click here to find your distributor if you are in one of the following countries: Australia, Česká Republika, Danmark, España, Estonia, Greece, Ísland, Malta, Mexico, România and USA. They should be able to help you find your nearest stockist
Your order will normally be despatched within 24 hours.
For UK addresses we post to you the day after you order using Royal Mail First Class which usually arrives next day but can take 2 days.
For countries outside the UK we use Royal Mail Airmail which usually (Pre COVID-19) takes a few days to a week for Europe, and can take two weeks or more to other countries. This is not a tracked service so you will not receive a tracking number. Since COVID-19 packages to Australia, for example, seem to be taking longer than usual and possibly even over 4 weeks.
Your order will arrive in a small padded envelope which will fit through a normal letterbox and does not need to be signed for.
Post and Packaging rates: UK: £3.85 We can’t ship to Europe so click here to buy from Big Green Smile who are set up to sell to Europe . Rest of the World: £9.80. For Australia please see the note at the top of this page.
If you prefer telephone : 01525 406600 to order and pay with a Credit or Debit card over the phone.